How can we help?
My account
Sign-in, profile, points and notificationsI forgot my password.
Choose Forgot password on the sign-in page and we will email you a reset link that works for one hour.
How do reward points work?
You earn points on every delivered order and can use them at checkout for a discount. Points appear in My account → Rewards.
How do I verify my email?
We email you a link and a 6-digit code when you sign up. Click the link or enter the code on the verification page. If it did not arrive, check spam or choose Resend.
Can I sign in with Google?
Use Continue with Google if it is enabled and displayed on the sign-in page. Otherwise sign in with your registered email or use password reset.
How do I change my address or phone number?
Go to My account to update your profile and saved addresses. For an order that is already placed, start a chat before it is dispatched.
How do I stop or change emails and SMS?
Use account notification preferences for optional order updates and offers. Security verification and password-reset messages are handled separately. SMS and chat availability depend on enabled services.
My account is locked after wrong passwords.
For your security, sign-in pauses for a short time after several wrong passwords. Wait a little while and try again, or reset your password with Forgot password.
How do I delete my account?
Open an account support ticket to request a review of deletion or correction options. We may need to verify identity and retain records needed for security, service or applicable obligations. Closing a ticket does not delete account records.