Report it promptly in an order-related ticket with clear photos. Submit a return/exchange request for the delivered item where available and wait for shop instructions. A repair, replacement, collection or refund must be confirmed by staff.
After delivery, use the item-level return/exchange request on your order. Report issues within 7 days where possible and keep packaging. Staff review eligibility, including hygiene-sensitive items, and provide instructions. Read Shipping & Returns for refund calculation and follow-up options.
After delivery, open your order and use its cancellation, return and exchange section to select an item, quantity and reason. Add photos if useful and wait for staff instructions before sending anything back.
For hygiene reasons earrings and nose pins cannot be returned unless they arrive damaged or wrong, and personalised or custom pieces cannot be returned. Items that have been worn, damaged after delivery or are missing their packaging cannot be returned either.
Ask the shop to confirm any return or collection costs before sending the item. The standard item-return refund excludes original delivery charges; additional cost adjustments need staff confirmation.
After approval, the returned item must be received and reviewed before its refund is recorded. Your request shows pending or completed, with the amount and reference when available. Provider settlement time varies.